PRIVACY POLICY

CWDG may collect, store and use the following kinds of personal data:

1. Information about the Customer’s computer and about Customer’s visits to and use of the CWDG website (including, but not limited to, the IP address, geographical location, browser type, referral source, length of visit and number of page views);

2. Information relating to any transactions carried out between the Customer and CWDG on or in relation to the CWDG website, including information relating to any purchases you make of CWDG goods or services (including, but not limited to, the Customer’s name, email address, contact numbers, goods or services purchased and date of transaction);

3. Information that the Customer may provide to CWDG for the purpose of registering with CWDG (including, but not limited to, the Customer’s full name, postal address, email address and other contact information);

4. Information that the Customer provides to CWDG for the purpose of subscribing to our website services, email notifications and/or newsletters (including, but not limited to, the Customer’s email address & full name);

5. Any other information that the Customer chooses to send to CWDG.

CWDG will not share this personal data with any third parties unless required to do so by UK Law.

CWDG strongly advocates the protection of privacy and personal data. CWDG will not store any of the above information where it is not entirely necessary to do so. The Customer may request the removal of any of the Customer’s data by contacting CWDG. CWDG will endeavour to remove any requested information, whilst also suspending or closing any relevant service accounts where operation of those accounts is dependant upon specific items of Customer personal data which are being removed.

If the Customer believes that information held by CWDG on the Customer is incorrect, the Customer may contact CWDG requesting the correction.

PRIVACY POLICY RELATED TO FINANCIAL DETAILS STORAGE

Where CWDG is required to store sensitive information about our clients or our dealings with our clients, CWDG will store the information in a secured database with very restricted access.

Only authorised members of staff, and authorised machines, will have access to this information.
CWDG does not currently store credit / debit card or other financial details.

Any time that CWDG requests Customer financial details, CWDG will do so for the purpose of creating a single transaction, and will ensure that all communication is fully encrypted.

Sensitive information of this nature requested via the ‘http’ protocol will only be requested when utilising “Secure Socket Layer” encryption. The Customer should check that the web-browser is accessing the webpage beginning with https:// and that a padlock icon is displayed within the application.

CWDG will provide Customer details to the credit card merchant, who will authorise those details and perform the transaction on behalf of CWDG.

There may be occasions when CWDG will collect payment details over the telephone. During this process, CWDG will provide Customer details to the credit card merchant, who will authorise those details and perform the transaction on behalf of CWDG.

CWDG currently utilises PayPal as the credit card merchant for the purposes of collecting payment via credit or debit cards. Full information about PayPal can be viewed at http://www.paypal.co.uk/uk/
Any changes to this policy will be stated on this page.

CANCELLATION POLICY

Customer orders placed online for all products are considered to be complete and final at the time of purchase, and may not be cancelled, except in exceptional circumstances at the discretion of CWDG.

REFUND POLICY

A full refund for a tangible product (such as clothing, books and souvenirs), including the cost of shipping, will only be provided by CWDG to a customer on receipt by CWDG of reasonable evidence that a product was damaged prior to shipping to the customer, or was damaged in transit to the customer due to inadequate packaging materials.

A full refund for an intangible product (such as payment for a Prepaid Service Account, or payment against a Postpaid Service Account) will only be provided to a customer on receipt of reasonable evidence that -

1) a payment was made by the customer to the CWDG Paypal account, but the phonecard or account was not updated, either manually or automatically within a reasonable period of time
2) duplicate payments were made by the customer to the CWDG Paypal account due to incorrect operation of the internet services, where reasonable evidence can be provided that the customer’s intent was to make only a single payment.

No refund will be provided by CWDG where a customer has purchased a FonePlus phonecard or other Prepaid account and has then proceeded to use the Prepaid Services, and in doing so has consumed the purchased value on the FonePlus phonecard or other Prepaid account.

RETURN POLICY

Return of a tangible product (such as clothing, books and souvenirs) by the Customer will only be accepted by CWDG after a request has been received by CWDG from the Customer, and on receipt by CWDG of reasonable evidence that a product was damaged prior to shipping to the customer, or was damaged in transit to the customer due to inadequate packaging materials.

No “return” is permissable of an intangible product (such as payment for a Prepaid Service Account, or payment against a Postpaid Service Account).

DELIVERY POLICY

Delivery of a tangible product (such as clothing, books and souvenirs) to the Customer will be effected by CWDG via appropriate methods of shipping from either Diego Garcia via airmail or from other sources of inventory via airmail or courier services.

Delivery of an intangible product (such as payment for a Prepaid Service Account, or payment against a Postpaid Service Account) will be effected via either manual or automatical means within a reasonable period of time, but usually within five minutes of the online payment being completed.

MODIFICATION OF THIS POLICY

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